Mission

This position manages and processes reservations for National Park Service programs (Education and Interpretation) serving as the point of contact for inquiries via phone and email. Reservations may also include ticketed activities (tram, movie, riverboat cruise) and/or an on-site meal. Additionally, this position supports the Group Sales Department in promoting the destination and its attractions to schools, group tour operators, travel planners, and other tourism partners.

Responsibilities

Ensure a seamless experience for visiting educational groups and other groups by supporting sales initiatives, coordinating reservations, and providing exceptional service

Organize highly detailed reservation information in order to clearly understand and describe the logistics of all aspect of various group itineraries including arrival and departure.

Assist the Tourism Sales Manager in developing and maintaining relationships with educational intuitions, domestic and international tour operators, group leaders, and travel agents.

Respond to inquiries regarding education program availability, group pricing, itineraries, and reservations.

Serve as a group sales coordinator for all markets to generate education and group reservations for the various program and event offerings at Gateway Arch National Park.

Track and process payments, invoices, and other sales documentation.

Maintain accurate records of leads, contacts, and bookings in the CRM system.

Communicate with internal departments including ticketing, operations, and food & beverage to ensure all group details are confirmed and executed smoothly.

Handle orders by phone or email and verify that orders have the correct details including program date/time, ticketed activity pricing, and number of attendees.

Input orders and change orders, ensuring they are processed according to customer requirements, and ensure all orders are accurate and delivered on time.

Develop and/or maintain filing systems for reservation/sales records, prepare reports, and provide financial information as needed.

Support the coordination of group schedules, bus arrivals, and special requests to provide an efficient and welcoming guest experience.

Knowledge, Skills, & Abilities

Attention to Detail: Strong ability to organize and manage detailed itinerary information, ensuring accurate scheduling, pricing, and guest services. Project Management: Skilled at overseeing multiple projects simultaneously, ensuring deadlines are met and objectives are achieved.

 Communication Skills: Proven ability to clearly convey information both orally and in writing. Interpersonal Skills: Proven broad-based people skills and experience with directing group dynamics. Industry Knowledge: Knowledgeable of best practices in guest experience, tourism, and hospitality. Guest Experience: Committed to providing exceptional service and creating positive experiences for visitors. Initiative: Proactive in anticipating needs, solving problems, and taking independent action when required. Teamwork and Collaboration: Comfortable collaborating with colleagues and working independently to achieve shared goals.

 Data Management: Proficient in maintaining accurate sales and reservation records in CRM systems, preparing reports, and providing financial or operational documentation as needed. Technical Skills: Ability to quickly learn and effectively use standard office software, including ticketing and reservation system. Client Relations: Skilled at fostering positive interactions with both internal teams and external clients to ensure smooth operations and visitor satisfaction.

Education

Experience

Degree:

Associates degree or equivalent experience required. BS preferred.

Years:

One (1) to three (3) years industry experience required.

Field:

Hospitality, Tourism, or related field

Field:

Hospitality, Tourism, or related field